Shipping policy

Shipping Policy

We process and dispatch all orders within 1-3 business days of payment confirmation.

Delivery Times
Standard international shipping typically takes 7-15 business days after dispatch. Delivery times may vary depending on your location, carrier availability and customs processing. These are estimates and not guaranteed delivery dates.

Shipping Costs
Shipping costs are calculated at checkout based on your location and order size. Free shipping may be available on qualifying orders — check the product page or cart for current offers.

Order Tracking
Once your order has been dispatched you will receive a confirmation email with your tracking number. You can use this to follow your shipment in real time. Please allow 2-3 business days after dispatch for tracking information to become active.

Customs & Import Duties
International orders may be subject to customs fees, import duties or taxes imposed by your country. These charges are the responsibility of the customer and are not included in our product prices or shipping costs. Alcra Labs has no control over these charges and cannot predict their amount.

Delayed or Lost Orders
If your order has not arrived within 20 business days of dispatch please contact us at info@alcra.shop and we will investigate immediately. Alcra Labs is not responsible for delays caused by customs, carriers or circumstances beyond our control.

Wrong Address
Please ensure your shipping address is correct before placing your order. Alcra Labs is not responsible for orders shipped to an incorrectly provided address. If you notice an error contact us immediately at info@alcra.shop — we can only make changes before the order is dispatched.

Contact
For any shipping questions contact us at info@alcra.shop — we respond within 24 hours.